ANSWERS TO YOUR FREQUENTLY ASKED QUESTIONS

1. Acceptance of Terms

These Terms of Service ("Agreement") are entered into between you ("Client," "you," or "your") and Thrive Collective Shop LLC ("TCSHOP," "we," "us," or "our") and govern your purchase and use of any social media management, content creation, branding, strategy, website development, or related services (collectively, the "Services") offered by TCSHOP.

This Agreement takes effect on the date you submit payment and/or affirmatively check the box confirming your agreement to these Terms at checkout (the "Effective Date"). By checking that box, you acknowledge that you have read, understood, and agree to be bound by this Agreement, including the specific scope of work sent to you via email prior to purchase, which is incorporated into this Agreement by reference.

Capitalized terms not otherwise defined in this Agreement have the meaning given to them in your scope of work, invoice, or order confirmation.

2. Services & Scope of Work

The specific Services you have purchased, including deliverables, timeline, and pricing, are described in the scope of work sent to you via email prior to payment (the "Scope of Work"). The Scope of Work is incorporated into and forms part of this Agreement. Service-specific details — including revision allowances, posting cadence, and turnaround times — are described in your Scope of Work and/or the Services FAQ published on TCSHOP's website.

TCSHOP reserves the right to determine the appropriate platforms, posting frequency, and content strategy for social media management Services based on Client's industry, goals, and selected plan, unless otherwise agreed in writing.

3. Payment, Cancellation & Refunds

3.1 Payment

Payment is due according to the terms specified in your Scope of Work or invoice. Submitting payment constitutes your agreement to these Terms in full.

3.2 Month-to-Month Services (e.g., Social Media Management)

Recurring Services are provided on a month-to-month basis. There are no long-term contracts. Client may cancel at any time by providing thirty (30) days' written notice to TCSHOP. Because content is planned, researched, and produced in advance, Client will be responsible for one (1) final payment following notice of cancellation, except in the case of documented medical emergency, which TCSHOP will review on a case-by-case basis.

3.3 Project-Based Services (e.g., Graphics, Copywriting, Branding, Websites)

Project-based Services are billed at a flat rate agreed upon in the Scope of Work, due prior to commencement of work. Website development projects must be completed within six (6) months of purchase; if Client has not made significant progress toward completion within that period, TCSHOP reserves the right to close the project without refund.

3.4 Strategy Sessions & Consulting Calls

Strategy and coaching sessions require a minimum of twenty-four (24) hours' notice to cancel or reschedule; forty-eight (48) hours or more is preferred. Sessions cancelled with less than 24 hours' notice may incur a fee of fifty percent (50%) of the session cost. No-shows without prior notice will be charged the full session fee, except in the case of documented emergency.

3.5 Refund Policy

All sales are final. TCSHOP does not provide refunds or credits, including for partial months of service, plan upgrades or downgrades, or unused months on an open account.

4. Revisions

The number of revision rounds included with your Service is specified in your Scope of Work. Additional revisions outside the agreed scope may incur an additional fee. Client feedback and revision requests must be submitted within ninety (90) days of purchase; after this period, the Service will be considered complete and concluded.

5. Ownership & Intellectual Property

Upon full payment, Client owns the final deliverables created specifically for Client under the applicable Scope of Work (e.g., final social media graphics, final website, final copywriting), excluding any TCSHOP proprietary tools, templates, frameworks, or pre-existing materials used to create them, which remain the property of TCSHOP.

Client may not resell, redistribute, or repackage TCSHOP's underlying templates, design assets, icons, or proprietary systems, whether or not they were used in Client's deliverables.

Client represents and warrants that all materials, images, logos, and content it provides to TCSHOP for use in deliverables are owned by Client or properly licensed, and Client agrees to indemnify TCSHOP against any claims arising from Client-provided materials lacking proper permission.

6. Confidentiality

Both parties acknowledge that in the course of this Agreement, each may disclose confidential or proprietary information to the other, including business, financial, technical, and marketing information. Both parties agree to keep such information confidential and not to use it for any purpose outside this Agreement, except as required by law (in which case the disclosing party will provide prompt written notice where legally permitted).

7. Marketing & Communications Compliance

If Client provides customer lists, contact information, or other third-party data to TCSHOP for use in Services (e.g., email or SMS campaigns), Client represents and warrants that such data was obtained in compliance with applicable marketing and data privacy laws, including the CAN-SPAM Act and Telephone Consumer Protection Act, and that Client is responsible for its own compliance (and that of its clients, if Client is an agency or reseller) with such laws.

8. Disclaimers & Limitation of Liability

TCSHOP provides Services on an "as is" and "as available" basis. Except as expressly stated in your Scope of Work, TCSHOP makes no warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

To the fullest extent permitted by law, TCSHOP shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, business, or data, arising out of or related to the Services. TCSHOP's total aggregate liability under this Agreement shall not exceed the total fees paid by Client to TCSHOP for the specific Services giving rise to the claim under the applicable Scope of Work.

9. Indemnification

Client agrees to indemnify and hold harmless TCSHOP from any claims, costs, or expenses (including reasonable attorney's fees) arising from materials provided by Client for which proper permissions were not obtained, or from Client's breach of this Agreement. TCSHOP agrees to indemnify Client from claims arising from TCSHOP's material breach of this Agreement.

10. Assignment

TCSHOP may assign this Agreement, including all rights and obligations under it, to any successor entity in connection with a merger, acquisition, reorganization, or sale of all or substantially all of TCSHOP's business assets, without requiring additional consent from Client. This Agreement shall be binding upon and inure to the benefit of the parties' respective successors and permitted assigns. Client may not assign this Agreement without TCSHOP's prior written consent.

11. Governing Law & Dispute Resolution.

This Agreement shall be governed by the laws of the State of Delaware, without regard to its conflict of laws principles. Any dispute arising out of or relating to this Agreement shall first be addressed through good-faith informal negotiation between the parties for a period of thirty (30) days. If the dispute remains unresolved, the parties agree to submit the matter to non-binding mediation. If the dispute is not resolved through mediation, the parties agree to settle the dispute through binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. Judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof, except that either party may seek injunctive relief in a court of competent jurisdiction to protect its confidential or proprietary information.

12. General Provisions

12.1 Entire Agreement

This Agreement, together with the applicable Scope of Work, constitutes the entire agreement between Client and TCSHOP regarding the Services and supersedes all prior agreements, discussions, or understandings, whether written or oral.

12.2 Changes to These Terms

TCSHOP may update these Terms from time to time. If a change materially affects Client's rights under an active Agreement, TCSHOP will provide notice via email to the address on file. Continued use of Services after such notice constitutes acceptance of the updated Terms.

12.3 Force Majeure

TCSHOP shall not be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disaster, third-party platform outages, or changes to social media platform policies or APIs.

12.4 Severability

If any provision of this Agreement is found unenforceable, the remaining provisions shall remain in full force and effect.

12.5 AI Disclosure

TCSHOP uses artificial intelligence tools to support productivity, research, and content or graphic creation as part of delivering Services.

13. Contact

Questions about these Terms can be directed to hello(at)thrivecollective.shop.

1. Overview

Thrive Collective Shop LLC ("TCSHOP," "we," "us," or "our") operates thrivecollective.shop (the "Site") and provides social media management, content, branding, and website development services. This Privacy Policy explains how we collect, use, and disclose personal information when you use our Site or Services.

2. Information We Collect

• Contact Information: name, email address, phone number, and mailing address.

• Demographic Information: age, gender, and location.

• Billing Information: payment details processed securely through our payment processor.

• Usage Data: pages visited, links clicked, and time spent on the Site.

• Marketing Preferences: your preferences for receiving communications from us.

• Client Content: business information, brand assets, social media account access, and other materials you provide so we can deliver Services.

3. How We Use Your Information

• To provide and operate the Site and Services.

• To process orders and payments.

• To communicate with you about your account, Services, or changes to these policies.

• To send marketing communications, where you've opted in.

• To personalize and improve your experience.

• To detect, prevent, and address fraud or misuse.

4. How We Share Your Information

We share personal information only with third-party service providers who help us operate the Site and deliver Services — such as payment processors, email/SMS platforms, scheduling tools, and cloud storage providers — and only to the extent necessary for them to perform those functions. We may also disclose information if required by law or to protect the rights, property, or safety of TCSHOP, our clients, or others.

5. Data Security

We take reasonable measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes restricting internal access to client data on a need-to-know basis, using reputable third-party platforms (such as our payment processor and CRM) that maintain their own industry-standard security certifications, and reviewing our data-handling practices periodically. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Choices

You may unsubscribe from marketing emails at any time using the link in any marketing message. You may access, update, or delete your personal information by contacting us at hello(at)thrivecollective.shop.

7. Cookies

We use cookies and similar technologies to understand how the Site is used. You can instruct your browser to refuse cookies, though some parts of the Site may not function properly without them.

8. Third-Party Links

Our Site may link to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date.

10. Contact Us

Questions about this Privacy Policy can be directed to hello(at)thrivecollective.shop.